Returns & Exchange

01. Return Policy

At Dream of Dazzel, we carefully check our products before they are shipped. If you receive a product that is eligible for return, you may contact us within the applicable return period.

Products must be returned in their original condition, unused and with the original packaging and tags where applicable.

02. Return Eligibility

To be eligible for a return, the product should generally be unused, unworn and in its original condition.

• The product should be unused and unworn.
• Original packaging should be retained.
• Product tags and accessories should be included where applicable.
• The product should not show signs of damage caused after delivery.

Return eligibility may depend on the type and condition of the product.

03. Exchange Policy

If you receive a product that is eligible for exchange, you may contact our customer support team with your order details.

Exchanges are subject to product availability. If the requested replacement product is unavailable, an alternative resolution may be offered where applicable.

04. Damaged or Wrong Product

If your order arrives damaged, defective or contains a product different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may request photographs or videos showing the product, packaging and the issue.

After reviewing the information, our team will provide the appropriate next steps.

05. Return Process

To request a return or exchange, please contact Dream of Dazzel with your order details and explain the reason for your request.

• Provide your order number.
• Mention the product you want to return or exchange.
• Explain the reason for the request.
• Provide photographs or other information if requested by our team.

Please wait for confirmation from our team before sending any product back.

06. Return Shipping

Return shipping arrangements may depend on the reason for the return and the condition of the product.

Our customer support team will provide instructions regarding the return shipment after reviewing your request.

07. Refunds

Once an approved return is received and inspected, we will process the applicable refund according to the order and payment method.

The time required for the refund to appear in your account may depend on the payment provider or financial institution used for the original transaction.

08. Non-Returnable Items

Certain products may not be eligible for return or exchange due to their nature, condition or applicable business rules.

Any applicable product-specific return restrictions will be communicated on the relevant product page or during the purchasing process.

09. Contact Us

If you have any questions regarding a return, exchange or refund, please contact Dream of Dazzel with your order details.